As a relative newcomer in the field of home security, AT&T Digital Life Security enables customers to bundle their phone and wireless bills with their home security costs, making life a little easier.
Pros at a glance:
AT&T itself has been in business for more than one hundred and thirty years, successfully changing and evolving with the times and technology. Although their home security offerings are new, they certainly have the track record to back up their offered services.
The equipment that comes with an Digital Life AT&T Simple security package includes the following:
Clients who choose the Smart Plan can also add optional additional packages, each of which has an up front equipment cost as well as adding to the monthly fee for the selected plan.
This security system also has the advantage of being compatible with some existing security equipment, so a customer can easily switch from a previous provider to AT&T Digital Life, without having to start over with a whole new set of equipment (and associated installation and costs).
Customer alarms are monitored around the clock from a UL certified center. Any alarm will result in quick contact from the monitoring center to the homeowner to assess the situation.
Enrolling in the AT&T Digital Life security service is a simple and streamlined process. Prospective clients can complete a form online, detailing their perceived security needs, and the company will suggest a customized package to serve those needs.
AT&T Security customer service reviews do indicate that lengthy wait times can be a problem when customers call for assistance. Clients also complain of being transferred multiple times to different customer service representatives before getting questions answered or issues addressed.
Unlike dedicated security companies, AT&T security system is sharing its phone support with AT&T’s other services, so a calling customer may be placed in a waiting line behind all the people calling for help with their phone plans.
Some clients also found themselves caught off-guard by costs they had not anticipated, so it is important to read the contract (and prices) carefully before enrolling.
Most of these issues can be chalked up to “growing pains” in a relatively new branch of an existing business, and it can be hoped that the customer service will improve even as the areas of service expand in the near future.
All in all, AT&T Digital Life customer reviews show growth in the company’s services as well as customer satisfaction.
Some of the user reviews of this service indicate a chronic problem with AT&T Digital Life failed communication regarding installation. When a new client has to call service technicians back to the home to repair equipment that has just been installed, frustration can understandably mount quickly.
The AT&T Digital Life security system does require installation by a professional technician, so a new customer should plan to set aside a four hour block of time for that service call. Update: For certain ZIP codes there is also a DIY installation available.
If you purchase additional equipment afterward, you are permitted to install it yourself. The good news here is that the installation itself is free!
Compared to the multiple tiers and packaging options offered by many security companies, the simplicity of ATT Digital Life is refreshing. Clients can choose one of two plans, adjusting equipment to suit their individual needs with the higher level package.
If you plan on expanding or customizing, you should go with the Smart plan, because the Simple plan does not include options for expansion. With the Smart plan, the forty dollar monthly fee is only the base-fee, and additional services will add to the monthly bill.
As you calculate total costs, don’t forget to consider the up-front costs of equipment and installation. The Simple Security package costs around one hundred and fifty dollars for the equipment, and the Smart Security equipment costs as much as three hundred dollars (or even more if you add on multiple optional services).
Clients also have the option of adding a Complete Protection warranty on all the equipment, for as long as you continue the service. There is no monthly charge for this coverage, but a home visit from a technician will cost fifty dollars.
AT&T Digital Life offers most of the basic services and equipment options that consumers have come to expect from home security companies. They do require two year contracts, and enforce collection of the full balance on that contract if a client chooses to cancel before the term is up.
The exception to this practice is when a customer is cancelling the service because they are moving to a new location where the service is not currently available.
AT&T Digital Life home security reviews show that customers are satisfied overall, even though they are hoping AT&T will soon iron out the kinks caused by growing pains of a new service.