I should have recognized a red flag when my security company tried to get extra money out of me for Theft Protection insurance. If the system works the way it’s supposed to, I shouldn’t be losing anything to theft, right? I declined that extra coverage and now I’m feeling shafted all around. Guess what? We had a break in while we were on vacation and our system didn’t trigger. I already knew that cell coverage is spotty out where we live, and I didn’t understand that our security system relies entirely on cell coverage. What did we get from ADT when we got home to a disaster scene and called to complain? They basically told us it wasn’t their fault or their problem.