Larry

When I ran into technical trouble with my keypad, I assumed it was “user error,” but the tech on the phone couldn’t figure out how to fix it either. That sentence might sound like the beginning of a complaint, but it’s actually not. The tech shipped me a new keypad that same day, along with a prepaid shipping label so I could send the defective one back. I didn’t even have to wait for the turn around time; they trusted me to send the old one back to them, and I didn’t have to wait around with my security down.

Larry
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