Scott D.

I keep wanting Protect America to come through for me, because I love the idea of the many choices I have, from different packages and different levels of monitoring to the fact that I can add whatever components I want to my own security system. But I keep being frustrated with the customer service aspect, and that colors my overall experience. I’ve been told that my account didn’t exist, I’ve been told (more than once) that a problem had been “fixed” when it clearly hadn’t, and I’ve been promised call backs that never materialized. When the system is working well, this is a great service—but if anything goes wrong, you’re in for a world of hassle.

Scott D.
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