Vivint

Short Summary

  • Security system is entirely wireless, with two-way touch screen control panel
  • Low monthly rates start at only $49.99
  • Free mobile app provides complete control of home automation and security
  • Vivint is the nation’s leading provider of affordable home automation

Vivint offers security for your home, along with the capability to monitor and manage additional aspects of your home.
With a cutting edge two-way touch screen control panel that can be downloaded directly to a smart phone or tablet, you will be amazed at the fine control you have over your own home.
With Vivint you can select from several packages, including home security, energy management, and home automation, or any combination of the three.

Review

Vivint is a great option if you are looking for home security as well as home automation and energy management.
Combining these functions in a package that includes your security system can be a great way to streamline your home management practices from a centralized control.

Pros at a glance:

  • Latest Wireless Technology
  • Touch screen Control Panel
  • Affordable in terms of home automation
  • Home Automation, energy management, and smart phone!

Possible Con:

  • Low ratings for customer service
  • As a relatively new alarm system equipment manufacturer, Vivint is not yet rated by the Better Business Bureau

About

Founded in 1997 under the name of APX Alarm, Vivint is based in Provo, Utah. They are the nation’s largest home automation provider, serving customers in Canada as well as the United States.

Security Equipment

Vivint utilizes an all-in-one system known as GoControl, which incorporates home automation, home security, and energy management.
The company also partners with 2Gig Technologies, thereby providing the only cellular two-way touch screen control panel on the market.

Vivint Security Monitoring

Vivint offers three distinct packages with different combinations of features, alarm sensors, and home automation products.

Here’s a quick overview of the plans:

Home Security Package: for $49.99 per month, this package includes:

  • cellular alarm monitoring
  • remote access to your alarm system via the Web
  • monitoring for burglaries or break-ins
  • monitoring for fire and medical emergencies
  • two way voice capabilities

Energy Management Package:for $57.99 per month, this package includes:

  • automated lights
  • automated thermostats
  • automated locks
  • remote access to system controls via web or mobile apps

Home Automation Package: for $67.99per month, this package includes all the elements of the other packages:

  • security
  • home automation
  • energy management
  • surveillance
  • remote access to ALL system controls via web or mobile apps

Customer Service

Vivint has had some historical problems with inefficient customer service, but the company has been working to address these previous issues. They now provide phone support as well as online tutorials of products, and offer outstanding service from sale to installation to activation and ongoing support.
If you are reading reviews, check their dates; you will likely find that more recent comments are appreciative of the improved service!

Installation

Vivint provides a full service professional installation of your alarm system. Most homeowners appreciate being relieved of the hassle of sorting out and installing all the alarm sensors, home automation and energy management devices, and surveillance products.

Equipment

Vivint offers three packages from which you can choose:

Home Security Package starts at a $99 activation fee and includes:

  • 1 GoControl Panel
  • 3 Door and Windows Sensors
  • 1 Motion Detector
  • 1 Yard Sign

Energy Management package starts at a $149 activation fee and includes:

  • 1 Smart Thermostat
  • 1 Lamp/Appliance Control
  • 12 Energy Efficient Light bulbs.
  • Optional additional Security Products can be added to this package

Home Automation Package starts at a $199 activation fee and includes:

  • 1 GoControl Panel
  • 3 Door and Windows Sensors
  • 1 Motion Detector
  • 1 Yard Sign
  • 1 Smart Thermostat
  • 1 Lamp/Appliance Control
  • 12 Energy Efficient Light bulbs.
  • 1 Automatic Door Lock
  • 1 Video Camera

Conclusion

Vivint is the best home security system choice for homeowners who want to mix and match the management elements of a secure and automated home. Rather than turning to separate providers for various functions, you can combine all of your management in a single investment (and control it all from a single app)!
With its improving Vivint positive reviews of customer service and a wide model of distribution, Vivint is definitely taking its place among top providers.
If your mind is made up, you can Get Started With Your FREE Quote Now!
This concludes out Vivint reviews. If you would prefer a DIY wireless security system, then we suggest reading either Frontpoint Security or Protect America reviews, our top-two rated DIY wireless security system providers in the nation.

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Customer Reviews

 

The word Thank You Vivint is not sufficient or appropiate to express my gratitude. Thanks for protecting my home. I love your system.

Susana

In my last house I used a different security company, and they drilled holes in my walls and ran wires everywhere. When I moved to my current house I took a neighbor’s recommendation and called Vivint Security. I love the fact that the system is wireless (not even a phone line hookup, because it uses a cell signal) and the entire installation went smoothly without the sight of a drill. Awesome.

George

How does this happen? The “professionals” who showed up to install my Vivint Security system ended up not installing the smoke detector or the thermostat controls because they weren’t licensed to do those things in my state! This is beyond ridiculous, and I just got a bill that includes the services I still can’t use.

Andy S.

We have a large extended family with lots of people coming and going, so for a long time we put off installing a security system. We just figured we’d have too much trouble with people setting off alarms by accident. Vivint called us with a sales pitch, though, and explained that we could customize our system so different people use different codes on the touch pad to get into the house and disarm the alarms. We really like it that we can track who is coming and going, and when.

Lesley H.

I’m not a “tech type” (I had to have my grandkids set up my Face Book page, just to give you an idea), so I was worried about all the controls for my new Vivint Security system. As it turns out, though, this control panel is really intuitive, even for a technophobe like me. I was so encouraged by that, I went ahead and signed up for the text alerts to my phone. Hey, this is actually simple to use. When one of those grandkids accidentally set off the alarm at my back door, I got a message o… Read more

Errol Verret

I like it that I can add elements to my Vivint Security set-up, and it’s not too much hassle to add them because the whole system is wireless. The extra cameras and door lock controls seem a little expensive to me, but overall very worth it. I’d just suggest that you try to figure out at the beginning what you want, so you can avoid the hassle of scheduling someone to come out and add stuff on later.

Cecilia

When a Vivint sales representative tells you that you can cancel your contract any time you want, what they aren’t telling you is that you have to pay for the whole contract (whatever time you have left) if you do try to cancel. I moved into apartments where my landlord already had security in place, and I thought I could just cancel the contract I had with Vivint. That’s an expensive wake up call.

Angelina

When I signed up for Vivint security, the sales person I talked to actually added on a couple extra pieces of equipment without billing me for them. I don’t know if that’s the usual experience, but I definitely appreciated it at the time, and it made me feel good about my choice of which company to use. I did spot some billing errors later on that would have cost me extra money if I didn’t catch them, but if you take a good look at your bill you shouldn’t get overcharged. In any case, I … Read more

Brian

I’m going to have to wait a few more billing cycles before I can tell for sure whether I’m actually saving money by using Vivint Security’s energy management controls, but I can say this already: there’s enough difference in my power bill that it’s pretty much paying for the monthly fee on the security. Even if I don’t come out ahead on the numbers, I’m at least coming out even, and my home is safer on top of that.

Ron

I don’t mind admitting that I was glad of the professional installation for my Vivint Security system. I’m just not a DIY type. I would say that you should be aware that the installer might try to talk you into more equipment than you planned on, and the price on the up sell might be more than you anticipate. If you go into installation with a firm idea of what you want, though, it’s a smooth process. Nobody was messing with the wiring in my walls or making holes in the house, thanks to th… Read more

Ted Willson

My wife has a heart condition, so we have used the medical emergency feature of our Vivint Security system on more than one occasion. It’s actually quite a comfort to have a professional and calm voice talking to me through the two way intercom at a moment like that, and Vivint got an ambulance on the way every time we needed one. As far as I’m concerned, our security system covers every base when it comes to keeping us safe. It’s like having 9-1-1 and intruder protection wrapped up in one… Read more

Moises Smith

If you think you might be moving to a new home after setting up a security system, don’t get into a contract with Vivint. I specifically asked about this when we first signed up, because we knew we were looking at buying a new house. They told me no problem; they would just send someone to un-install our existing system and re-install it in the new place. Ha! Nobody showed up to uninstall, and we were on the last day before we had to get out of the old place. We ended up leaving the equipment … Read more

Elisha Johnson

Vivint Security seriously needs to get their installation and repair people organized. My cameras quit working right just a week after I had the system installed, and I got all kinds of run-arounds, including promises of appointments with technicians who never showed up, and reminder emails giving me conflicting times for those appointments. I’ve wasted way too much time waiting around for repairs.

Willy

I had never looked into automating my home until the sales rep for Vivint Security asked if we wanted to try it. I was a little skeptical—after all, we’ve been doing fine for decades turning on our lights and thermostat manually. But wow, we really use those features! The “Z-wave” system lets us turn lights on and off and adjust the temperature when we’re not home, and because we use it regularly, we’ve already seen savings on our power bill. We’d never used the time programming on… Read more

Thomas Camper

I had been intrigued by automated energy controls for a house, so I was pleased when I found it could be included with my Vivint Security system. I love having the various services “bundled” with a single bill and a single control system. I also like turning on the lights just before I get home, so I’m not walking into a dark house. And when we went on vacation, we randomly turned on a couple different lights every evening so the place wouldn’t look empty. What started out as a “bonus” t… Read more

Michelle H

Be careful when you commit to Vivint Security; I found out the hard way that I had committed myself to an extra three years on the contract when I thought I was just responding to inquiries about a recent repair to our system. When the service rep asked if I wanted to continue with our service, I thought she meant they were giving me an option to opt out because of the trouble I’d had with the equipment. I said I’d stick with it, but I really just meant for the contract I already had. Turns … Read more

Alexander B.

I was initially put off by a Vivint sales person knocking on my door when I wasn’t actively looking for a security system, but now I’m glad they came calling. My neighbor’s house got robbed just a few months after I had the security system installed, and I’d be plenty nervous if I didn’t have this system in place to watch over my house and family for me.

Martha

I tried out Vivint Security because my neighbor had recommended it, but I was frustrated right off the bat over the installation. I opted for professional installation, and the first appointment was a complete no-show, when I had taken an afternoon off work! When I called customer service (irate, but polite) they promised they’d get someone out the next day. Guess what? Another missed appointment, though at least this time I got a call to let me know. Third time is the charm, I guess, but even… Read more

Walter

I can’t believe how affordable our Vivint Security and automation package is! I had wanted to set up energy management and home automation a couple times previously, and every system I looked at cost more than the Vivint package—and that was just for the automation, not including security. Now I’m happily managing my home in the palm of my hand (thanks to the app on my smart phone) and I know it’s secure as well. Definitely a bargain.

Clifford Gaulke

I got pretty overwhelmed when I was trying to figure out which security company I should hire to set up alarms in my new house, so I was glad to see a positive review of Vivint in Consumer Digest. They haven’t steered me wrong on previous purchases or services, so that was the deciding factor in signing up with Vivint. I’m feeling like it’s a safe choice because somebody else (a professional who knew what he was doing) installed the system for me, and all the equipment is guaranteed. I wor… Read more

Michelle Stephenson

I have been a Vivint customer since before it was called Vivint, and I’m pleased with the positive changes the company has been making. The security system itself has always worked fine for me, but I used to run into some difficulties with billing and customer service. I understand that they’ve had some bad press (hence the name change) but the fact that they are addressing those issues head on gives me even more confidence in the company. I’ll keep renewing my contract because Vivint keep… Read more

Thomas H.