LifeShield

Wait a minute, how did I just “automatically” end up with another three year LifeShield contract I didn’t want? Apparently this service automatically renews your contract without your permission if you don’t specifically tell them you don’t want to renew. I’m going back to look at the fine print on the original contract, because that’s no way to run a company. I’ve been planning to switch when this contract ran out because I keep having issues with the equipment, and now I’m lo… Read more

When I ran into technical trouble with my keypad, I assumed it was “user error,” but the tech on the phone couldn’t figure out how to fix it either. That sentence might sound like the beginning of a complaint, but it’s actually not. The tech shipped me a new keypad that same day, along with a prepaid shipping label so I could send the defective one back. I didn’t even have to wait for the turn around time; they trusted me to send the old one back to them, and I didn’t have to wait ar… Read more

I love the ability to check everything about my Life Shield security system just by opening an app on my phone or tablet. Combined with the remote button that fits on my keychain, this system is super easy to use. I remember the old school alarm system my parents used to have, and it seems almost laughable now. Imagine my dad’s surprise when I was over at their house and got online to show him how I could check the video feed and alarm status at my house across town. Technology is great, isn… Read more

I’ve been using DirecTV for a while now, so it was an easy choice to go with Life Shield when I decided it was time to add home security. It’s great to be working with a company I already trust and getting services I know I can count on. I may not have heard of Life Shield itself before I started looking into security systems, but I know DirecTV’s reputation, and I’m comfortable in the belief that they wouldn’t risk their reputation by associating with a sub standard security system.

It’s not a good sign when I know a company’s “tech support” people by name. I’ve had to call for help with my Life Shield security almost every week since it was installed. I will say that the tech support folks are unfailingly friendly (should I send them Christmas cards?) but I’m getting increasingly frustrated by the system malfunctions that are requiring this many calls.

I’m loving the live feed video that I can access on my cell phone now that we’ve installed Life Shield security in our house. I know that if an alarm goes off, I can see what’s going on, and I’ve even used the video to check on my teenagers when they’re home ahead of me after school. Who ever thought that security systems would double up in providing peace of mind for a mom? The system is so easy to use, we haven’t yet set it off accidentally, which I was sure I would do. (The kids a… Read more

As embarrassing as it is to admit, my incompetence in the kitchen provided an inadvertent test of our Life Shield security system. A pan of burning bacon smoked up the whole kitchen and set of the security alarm. (Interesting side note: the smoke detectors that came with the house didn’t go off, even though I’d just changed the batteries. Now I’m really glad we have Life Shield!) In less than a minute, we’d received phone calls on both my cell and my wife’s phone, so now we know we’ll get … Read more

I thought Life Shield would be a good fit for our home security because it’s affiliated with the Direct TV service we already use. The idea of dealing with a single company for multiple services seemed appealing at the time. However, it turns out that the security system really isn’t working as advertised. One of the selling points for us was the idea that it operates on cell signal rather than a land line or internet. We live out of town with internet connection that isn’t always reliable… Read more

Aside from some initial trouble with the fire sensor that came with my Life Shield equipment, I definitely approve of this company’s service and equipment. The guy who came to install the system even took a little extra time to show me how to use the touch pad control and how to access the system from my phone. It’s little touches like that extra help that will definitely keep my loyalty.

One of the selling points of the Life Shield security system was the idea that all the equipment can be operated on a wireless system so we wouldn’t have to wire everything up. Sounds great, right? It would be, if it worked. Every one of my outdoor cameras quit operating in wireless mode, and the “fix” Life Shield gave me was to hard wire them to the system. That’s exactly what we’d been trying to avoid by making the conscious decision to go with a wireless system.

Right now I’m so glad that Life Shield got me hooked up (literally and figuratively) in just a couple days’ time from when I signed up for their security. I was in a hurry because my next door neighbor just had a break in and I live by myself. Suddenly feeling completely vulnerable, I would have gone with ANY security company that promised they could get me online quickly. And I’m glad that company happened to be Life Shield, because their customer support team seems really helpful and fri… Read more

I asked for a professional installation when I signed up for Life Shield security, with the specific idea that a professional installer would “get it right” where I might screw it up trying to do it myself. I should have saved myself the money, and the hassle. Apparently (I now know, after too many calls to customer service) the installer put the base station out of effective range of several of my sensors, meaning they don’t work. This is exactly the kind of problem a professional installation … Read more

Wow, this Life Shield security system definitely gives you a lot of options. I actually wish they had a more in depth manual or online guide to help with customizing, because I know I’m not maximizing the potential of the system yet. Still, I’ve only had it for a month and I’m pleased with how seamlessly the components work together, and how easy it was to get everything up and running.

I learned the “hard” way that it’s a little too easy to accidentally hit the panic button on the Life Shield key fob, but that also showed me how well the system works! One (mildly embarrassing) phone call later, I have learned to be careful when I put the key fob in my pocket. And now I know I’ll get an immediate response to that panic button!

I chose the do-it-yourself option for installing my Life Shield security system, even though I’m not very handy or tech savvy. The reviews made it sound pretty easy to set up, but I started thinking I’d gotten in over my head when I didn’t understand everything about the installation instructions. Life Shield saved the day, though; I called the tech support for guidance (thinking I was probably going to have to give in and schedule a professional installer) and they actually walked me thro… Read more

Our disabled adult daughter moved into an apartment of her own last year, and we were really worried because she hadn’t lived alone before. She agreed to our proposal that we install Life Shield security in her apartment, and all of us have been completely happy with the service! We rest easier knowing that she can get help at a moment’s notice if she needs it, not to mention she’s safe from any intruder who might target a single, disabled woman living alone. I think she’s even more glad t… Read more

I recently installed Life Shield security at my house, and I’m a little worried that it’s not working how it’s supposed to. The customer service people told me everything is online and working fine, but I still don’t have answers as to why an accidental alarm last week showed up as “reported” but didn’t make any noise in the house, and didn’t result in a call from Life Shield or an emergency response from the local police. The company insists that everything is fine, but what if … Read more

When I first started researching security options, I was stunned by how much I’d have to spend on the equipment and set up with most companies. I had pretty much figured that home security was out of my reach, until I came across Life Shield. Their equipment is completely free, and they gave me the option of setting it up myself rather than paying someone else to do it. Combined with their really reasonable monthly rates for the monitoring, I can’t imagine why anyone would use any other comp… Read more

Life Shield security is not delivering what they advertised, at least as far as my fixed position out door video camera. It’s mounted up by my garage roof where I can’t get to it easily, and it quit working on the wireless system about six months after we had it installed. Apparently the “solution” (if you can call it that) is to reset it by removing the batteries every time it disconnects itself from the wireless signal. So basically they want me to keep climbing up to the gutter if I w… Read more

I just found out that Life Shield security has a surprisingly helpful policy when something goes wrong with their equipment. When my door sensor started malfunctioning, I was just hoping I wouldn’t have to pay for a replacement. I figured worst case scenario, I was going to be on the hook for the price of a new sensor, and best case they might send a new one without charging me. It never occurred to me that they’d actually offer me extra equipment for free because I went directly to them instead… Read more